Final answer:
Customer relationship management is about establishing and maintaining positive relationships with both external and internal customers, including your manager. Understanding your manager's personality and approach is key to a collaborative working relationship, which can lead to increased job satisfaction and growth opportunities.
Step-by-step explanation:
Customer relationship management (CRM) encompasses a variety of activities that aim to establish and maintain positive relationships with customers. These activities include but are not limited to, creating customer relationships, maintaining customer satisfaction, and managing product returns effectively. In the context of interacting with a manager, CRM can be thought of as ensuring strong communication skills to initiate and maintain positive relationships. This includes being professional and resourceful, which can lead to positive feedback and opportunities for growth.
Understanding the personality and approach of your manager is crucial in CRM within a workplace setting. By observing your manager's interactions and taking note of their qualities, characteristics, priorities, and pressures, you can tailor your work and communication to foster a collaborative and successful working relationship. This can result in a harmonious working environment, greater job satisfaction, and potentially more growth opportunities.