Final answer:
Returns management refers to the effective handling of product returns and disposals. Observing and understanding your manager's approach to this aspect of the business can improve your professional relationship and create opportunities for growth.
Step-by-step explanation:
Returns management is e. Managing product returns and disposal effectively. This includes handling the reverse flow of goods from the customer back to the retailer or manufacturer, dealing with customer service issues related to returns, processing the returned items, and managing the final disposition of returned goods, whether that is restocking, recycling, refurbishing, or disposal.
Understanding your manager's role in the returns management process is crucial. This involves recognizing the pressures and responsibilities they face, such as ensuring customer satisfaction while also maintaining a cost-effective and efficient returns system. By observing and empathizing with your manager's strengths and weaknesses, as well as their approach to handling returns, you can offer better support and potentially enhance your own job satisfaction and growth opportunities.