Question

A CNA tells a charge nurse that it is unfair they have to take care of all the client's who are incontinent. Which of the following responses should the charge nurse make?

A. "I delegate tasks to personnel based on their job description"
B. "Everyone working here has to care for clients who are incontinent"
C. "Let's talk about organizing workflow so you care for fewer of these clients"
D. "why do you not want to care for clients who are incontinent"

Answer 1

The best response for a charge nurse to a CNA's concern regarding the care of incontinent clients is to discuss the workflow organization to ensure fair task distribution.

Step-by-step explanation:

When a CNA expresses concerns about the fairness of their workload, specifically regarding the care of clients who are incontinent, it is important for the charge nurse to address the concern in a professional and supportive manner. Option C: "Let's talk about organizing workflow so you care for fewer of these clients" would be the most appropriate response. This answer acknowledges the CNA's concern and suggests a collaborative approach to problem-solving, which can help ensure a proportional distribution of tasks and maintain a positive work environment.