211k views
1 vote
Once you have sent the product out for repair or ordered a replacement, your work is finished.

True or False

1 Answer

2 votes

Final answer:

False, according to the section 1.F.3, the customer may demand a refund if the repair or replacement does not fix the issue, and the responsibility lies with the provider to resolve any defects.

Step-by-step explanation:

The statement 'Once you have sent the product out for repair or ordered a replacement, your work is finished' is False. According to the Limited Right of Replacement or Refund (section 1.F.3.), if a defect is discovered in an electronic work within 90 days, the customer may receive a refund of the money paid if they provide a written explanation to the person from whom they received the work. The provider of the defective work may elect to offer a repair, replacement, or refund. If initial repair or replacement results in continued issues, the customer retains the right to request a refund. It is the responsibility of the service provider to ensure that any defects are fully resolved, which may include additional repair or replacement attempts, or ultimately, a refund.

User Mantal
by
7.7k points