Final answer:
The next step should be to set new absenteeism standards in the department. The correct answer is a).
Step-by-step explanation:
The next step should be to set new absenteeism standards. Based on the investigation, it has been concluded that the department has an excessive absenteeism rate. By setting new standards, the department can establish clear expectations and guidelines for attendance, which can help reduce absenteeism.
Developing new measures of absenteeism may also be a valid option, but it is not mentioned as a next step in the given scenario. Terminating employees for excessive absenteeism should only be considered after implementing new standards and giving employees a fair chance to improve their attendance.
Therefore, option a. Set new absenteeism standards is the most appropriate next step in this case.