Final answer:
As a lunch-hour manager at a fast food restaurant, I authorized line staff to bypass the usual chain of command to quickly resolve a customer lining issue by implementing floor markings, which led to improved service and reduced complaints.
Step-by-step explanation:
When faced with the need to solve a problem quickly in a business environment, such as at Gavi's Fast Food Restaurant, it's sometimes necessary to communicate to line staff that they may have permission to go around the chain of command to expedite resolution of a problem.
In the situation described, as a lunch-hour manager confronted with customer complaints about the payment line system, there was a clear task at hand to improve customer service and reduce conflict.
The action taken was to listen to customer feedback and consult with customer service clerks, resulting in the implementation of floor markings to guide the customers efficiently to each register. This proactive approach not only resolved the immediate problem but also resulted in a beneficial outcome where customer complaints ceased, employee stress was lowered, and the restaurant's capability to serve more customers efficiently increased.
In any similar scenario, providing your contact information to staff signifies your continued commitment to the organization and ensures that any further solutions or feedback can be communicated effectively, promoting efficiency and satisfaction for both customers and employees.