Question

A sales associated is ringing up a customer and sees that another customer has a small child who is eating an ice cream con. The child is standing in front of your newest laptops. Which of these should be the sales associate's best response?

Answer 1

The sales associate's best response would be to politely ask the customer with the child to move away from the laptops and suggest a more suitable location for them to enjoy their ice cream con. This ensures customer satisfaction and protects the store's merchandise.

Step-by-step explanation:

The sales associate's best response in this situation would be to politely approach the customer with the child and kindly ask them to move away from the laptops. The sales associate can explain that the laptops are delicate and could be damaged by any accidents with the ice cream cone. They can offer a designated seating area or suggest a more suitable location for the child to enjoy their treat.

This response shows professionalism and concern for the customer's experience while also protecting the store's valuable merchandise. It is important for sales associates to handle situations like this with tact and provide a solution that ensures both customer satisfaction and the store's best interests.

By addressing the situation in a friendly and accommodating manner, the sales associate can maintain a positive relationship with both customers and provide a pleasant and safe shopping experience for everyone.