Question

If you notice an older customer is accompanied by small children it ______ appropriate to address the customer by saying, "hello grandma, how can I help you today?"

Answer 1

When addressing an older customer accompanied by small children, it is not appropriate to assume their relationship and address the customer as "grandma.", Instead, it is best to use a more respectful and neutral greeting such as "hello, how can I help you today?"

Step-by-step explanation:

When addressing an older customer accompanied by small children, it is not appropriate to assume their relationship and address the customer as "grandma." Instead, it is best to use a more respectful and neutral greeting such as "hello, how can I help you today?" This avoids making assumptions based on age and maintains a professional approach.

It is important to treat all customers with respect and refrain from using personal or familial terms unless explicitly stated or indicated by the customer themselves.

By using a neutral greeting, you create a welcoming environment that avoids potentially offensive assumptions or stereotypes.