Question

Total quality includes all of the following EXCEPT

A) preventing defects before they occur.
B) achieving zero defects in manufacturing.
C) designing products for quality.
D) solving defect issues after they occur.
E) living a philosophy of continuous improvement

Answer 1

Total quality includes various principles and practices aimed at improving the quality of products and processes, but it does not involve solving defect issues after they occur.

Step-by-step explanation:

The concept of total quality encompasses various principles and practices aimed at improving the quality of products and processes. It includes preventing defects before they occur, achieving zero defects in manufacturing, designing products for quality, and living a philosophy of continuous improvement. However, it does not involve solving defect issues after they occur.