Final answer:
To identify user classes, analyze roles based on jobs, responsibilities, and tasks that users will perform with the system, which provides clarity on their interaction and needs within the system.
Step-by-step explanation:
Identifying user classes involves analyzing the roles and responsibilities of individuals within an organization to determine how they interact with a system. To identify user classes, one should consider:
- Based on the jobs that various users will do with the system.
- Based on the responsibilities that various users will have within the system.
- Based on the tasks that various users are expected to perform with the system.
These factors help in understanding the interaction of different user classes with the system and in designing the system to meet their needs. For instance, in a business setting, identifying user classes can help clarify roles such as top chef, sous chefs, kitchen help, servers, janitors, and business managers, each with different tasks and responsibilities contributing to the overall business operation.