Question

A sale to a customer is entered into the system properly, but the event does not accurately update the customer's outstanding balance. This type of processing error would be classified as a user error.

a. true
b. false

Answer 1

The error described is a system processing issue, not a user error, because the error occurs after correct data entry, making the statement likely false.

Step-by-step explanation:

The scenario described involves a sale to a customer being entered correctly into the system, but failing to update the customer's outstanding balance accurately. This type of problem is not primarily due to user error; instead, it reflects an issue with the system's processing accuracy. Therefore, the statement is likely false. When the system does not properly update financial records despite correct data entry, the malfunction could be due to software bugs, database errors, or processing logic flaws. User errors typically involve incorrect data entry or operation mistakes, which is not the case in this scenario.