Final answer:
Finding the voice of users involves gathering customer information, consulting experts, and conducting root cause analysis. Ignoring feedback from existing advocacy initiatives is not a step in this process. Identifying effective communication for your vision and audience is key.
Step-by-step explanation:
When attempting to find the voice of users, it is important to engage in actions that actively involve gathering information and insights about their needs and preferences. Techniques such as gathering information from customers and other stakeholders, finding expert information (either in person or through literature and other resources), and doing a root cause analysis to identify the true problems are all pivotal steps.
However, NOT a basic step in finding the voice of users would be to ignore feedback from current advocacy efforts that are addressing the need you've identified. Instead, one should determine what others are already doing to address the needs and decide whether to build upon their efforts or to take a unique path. Additionally, identifying the most effective ways to convey your vision to your audience, which may vary from those targeted by other groups, is crucial.