Final answer:
Without customer contact during software development, the expectation gap typically increases because developers may not fully understand the customer's needs, leading to a mismatch between the software delivered and the customer's expectations.
Step-by-step explanation:
In software development, the term expectation gap refers to the difference between what customers expect from the software and what the software actually delivers. When there is no customer contact during the software development time, the expectation gap typically increases. This is because without direct communication, developers may not fully understand the customer's needs and preferences, leading to a product that does not meet expectations. Continuous feedback and interaction can help in aligning the software with customer expectations, thereby decreasing the expectation gap.