Final answer:
To find the voice of the users, one should not ignore any stakeholders but instead gather diverse information from them, utilize expert knowledge, conduct root cause analyses, engage with audience through various interactive methods, and assess pre-existing solutions before developing a strategy.
Step-by-step explanation:
When trying to find the voice of the users, which is crucial for delivering products and services that meet their needs, one core step that should not be followed is ignoring any group of stakeholders. Instead, one should actively engage in gathering information from customers and other stakeholders to acquire diverse perspectives. Additionally, it's important to find expert information, such as consulting with industry professionals or researching through various sources, to understand the broader context or solutions to similar issues.
Conducting a root cause analysis is another essential step to identify the underlying issues behind customers' needs or problems. Instead of a rigid approach, personalized adventures based on quantitative assessment provide better results than just following a list of actions. This iterative, analytical approach helps in understanding the problem more deeply and devising tailored solutions.
To ensure active engagement and gather diversified feedback, incorporating multiple techniques such as word clouds, group discussions, and surveys, during audience interactions at events or platforms is beneficial. Lastly, it's crucial to assess existing solutions put forth by other entities, determining whether to enhance them or venture into a novel direction to fulfill the identified needs effectively.