Question

Kojika supervises a customer service unit that receives stress-producing calls from unhappy customers, and turnover has been high lately. Kojika is kind and patient with the staff, and tells them she knows what they're going through since it wasn't so long ago that she took those calls. According to revised path-goal theory, Kojika is using a(n) ______ leadership style?

1) work facilitation
2) interaction facilitation
3) supportive
4) achievement-oriented
5) value-based

Answer 1

Kojika is using a supportive leadership style according to the revised path-goal theory.

Step-by-step explanation:

According to revised path-goal theory, Kojika is using a supportive leadership style. This leadership style focuses on being kind, patient, and understanding towards employees. Kojika empathizes with the staff by acknowledging that she has also experienced the stress-producing calls from unhappy customers in the past. By displaying genuine concern and offering emotional support, Kojika aims to reduce stress and turnover among the team.

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