Final answer:
Lucas would first assess the damage to the vehicles involved in the collision, then determine Jessica’s liability, and finally, process the claim and provide a claim number. Contacting the other driver is not the immediate next step after recording the initial information.
Step-by-step explanation:
After identifying the policy and entering initial loss information, Lucas would most likely assess the damage to both Jessica's pickup truck and the other vehicle involved in the collision. This assessment is a critical step as it provides the foundation to the rest of the claim handling process. The damages need to be evaluated to estimate repair costs and possibly determine if any vehicle is a total loss.
Once the assessment of the damages is completed, Lucas would then be in a position to determine the liability of Jessica in the collision. Liability determination is essential to understand the extent of the insurance company's responsibility and what portion, if any, of the costs Jessica may be held accountable for.
After these steps, Lucas can then proceed to process the claim and provide Jessica with a claim number, which will be used to track her case through to resolution. If necessary, Lucas would also contact the other driver involved in the collision, but this would not be the immediate next step following damage assessment and liability determination.