Final answer:
When a claim representative contacts the insured or the insured's representative after a loss, the correct procedure is to gather and verify information about the loss. The representative will assess coverage, schedule an inspection if necessary, and provide updates on the progress of the claim.
Step-by-step explanation:
When a claim representative contacts the insured or the insured's representative soon after a loss has been assigned and initial reserves have been established in the insurance process, the correct procedure or action would be to gather and verify information about the loss. The claim representative will typically ask questions to understand the details of the loss, such as the cause, location, and extent of the damage. They may also request any relevant documentation, such as photos or receipts.
After gathering this information, the claim representative will assess the coverage provided by the insurance policy and determine the next steps. They may schedule an inspection or arrange for an adjuster to visit the property to assess the damage in person. Depending on the circumstances, the claim representative may also provide guidance on interim measures to prevent further damage or secure the property.
Throughout the process, the claim representative will communicate with the insured or their representative, providing updates on the progress of the claim and answering any questions they may have. It is important for the insured to provide accurate and timely information to facilitate the smooth handling of the claim.