Final answer:
To engage a non-responsive interviewee, use silence tactically, maintain eye contact, observe their body language, and be prepared with a working script and follow-up questions.
Step-by-step explanation:
When an interviewee will not talk, the counselor's best technique is to use silence. By allowing pauses after asking questions, the interviewee may take time to collect their thoughts and provide responses that are worth the wait. It's also crucial to maintain eye contact and read body language to build rapport and show engagement without being intrusive. A working script can guide the interview while open and closed questions aid in covering all areas of interest. If an interviewee offers incomplete or confusing responses, follow-up questions are necessary for clarification. Taking content notes during this process is also recommended to capture major ideas for further analysis.