Final answer:
When communicating about an error with a patient, it's important to speak clearly and directly, and to explain the exact cause of the error. Expressing concern and remorse can help maintain trust but should be done professionally.
Step-by-step explanation:
When responsible for the initial communication with a patient about an error, it is crucial to speak clearly and directly about the situation. It's important to maintain professionalism while also expressing genuine concern and remorse if appropriate, as this can help maintain trust and rapport with the patient. However, this does not mean emotions should overwhelm the conversation; rather, they should be appropriately managed.
Additionally, one needs to explain the exact cause of the error to the patient, as understanding what went wrong is a critical part of the communication process and can help with the patient's acceptance and the resolution process. So, in answering the question, the correct response is (A) Speak clearly and directly and (C) Explain the exact cause of the error, as transparency and clear communication are essential.