Question

"Mrs. Bernardo, there was a delay in you receiving your pain medication that should not have happened. I am very sorry that you had unnecessary pain. The doctor gave me the order to give you a dose of morphine. However, I was caring for another patient who had fallen, and I got distracted and did not give you the medication as quickly as I should have. Again, I just want you to know how sorry I am that this happened."Which one of Aaron Lazare's four components of an apology is missing in Janice's apology?

(A) Acknowledgment
(B) Explanation
(C) Expression of remorse or shame
(D) Reparation

Answer 1

Janice's apology is missing the component of Expression of remorse or shame in Aaron Lazare's four components of an apology.

Step-by-step explanation:

Janice's apology is missing the component of Expression of remorse or shame in Aaron Lazare's four components of an apology. While Janice acknowledges her mistake and provides an explanation for the delay in delivering the pain medication, she does not express remorse or shame for her actions. This component is important in showing sincerity and empathy towards the person who experienced unnecessary pain due to the delay. By expressing remorse or shame, Janice could convey her understanding of the impact her mistake had on Mrs. Bernardo and her commitment to ensuring such a delay does not happen again.