Final answer:
Auditors should stop talking, be patient, and put the speaker at ease when asking complex questions. They should not avoid all questions until the speaker has concluded.
Step-by-step explanation:
Auditors must be effective listeners, especially when asking complex questions. There are several things auditors should do to improve their listening skills. They should stop talking while listening because it is difficult to listen and talk at the same time. They should also be patient and allow the speaker ample time to respond. Additionally, they should put the speaker at ease because a nervous speaker may be difficult to understand. However, one thing auditors should not do is avoid all questions until the speaker has concluded. Asking relevant questions during the conversation can help auditors clarify any uncertainties and gather more information.