Final answer:
To encourage a speaker, a listener like an auditor or supervisor should stop all other activities to show that they are fully engaged. Maintaining eye contact and using affirmative body language further supports this. By actively listening and focusing on problem-solving, the listener fosters a cooperative and respectful dialogue.
Step-by-step explanation:
A supportive behavior that a listener can use in order to encourage a speaker is to stop other activity or work while the person is talking. This action demonstrates to the speaker that they have your full attention, and it establishes a sense of respect. Practicing active listening and being present for the conversation are critical. Eye contact plays a significant role in this engagement, signaling to the speaker that the listener is focused and interested in what is being said. Additionally, effectively managing body language, such as avoiding crossed arms or fidgeting, can also convey attunement and support to the speaker.
Using verbal affirmations, like restating what you've heard, and asking open-ended questions can help in ensuring the speaker feels heard and to prevent misunderstandings. This approach also encourages a cooperative atmosphere rather than a confrontational one. Remember, the goal is to focus on solving the problem, without assigning blame. If a conflict arises that cannot be resolved between the two parties, speaking with a supervisor or HR department may be the next appropriate step.