Final answer:
Chunking is the process of breaking information into manageable units to facilitate memory retention. It can be enhanced by page design and the use of white space, contrary to the false statement that white space is not helpful. Chunking is also applicable in verbal information processing.
Step-by-step explanation:
The concept of chunking refers to the process of organizing information into manageable bits or chunks, which makes it easier to remember complex strings of information by breaking them down into smaller, more digestible units. This can be done through page design, by using elements such as headlines, subheadings, and white space to break up text and visually separate ideas, which actually aids in the chunking process by providing visual breathing room that makes content less overwhelming and easier to process. Additionally, chunking can also be applied verbally, such as when someone repeats a phone number in segments. Therefore, the statement that white space is not helpful in chunking is incorrect; it is actually a useful tool in creating visual chunks and aiding comprehension.