Final answer:
ISO/IEC 20000 is a formal standard that outlines requirements for establishing and managing an effective Service Management System, ensuring consistent quality in service delivery and corporate responsibility.
Step-by-step explanation:
ISO/IEC 20000 is a formal standard that specifies requirements for an organization to establish, implement, maintain, and continually improve a Service Management System (SMS). This standard aims to ensure that companies provide consistent, reliable services that meet customer and regulatory requirements. ISO/IEC 20000 is part of a suite of international standards provided by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), which offer guidelines and specifications for various aspects of technology and business.
Similar to individual professional organizations, like the IEEE-CS, which adopt codes of ethics for their respective fields, ISO/IEC 20000 plays a crucial role in corporate responsibility by establishing a global benchmark for service management quality. The standard covers processes related to service delivery, relationship management, resolution, control, and design and transition, pushing organizations to uphold certain levels of quality and efficiency in their services.
As with the IEEE-CS Software Engineering Code of Ethics, ISO/IEC 20000 ties into broader ethical and normative considerations beyond its concrete specifications, linking service management practices to outcomes that consider the overall welfare of end-users and the environment.