Question

The idea that the work process should be under the control of workers with the relevant knowledge, rather than that of managers, who should act as facilitators, was developed by?

1) Lillian Gilbreth
2) Mary Parker Follet
3) Max Weber
4) Hugo Munsterberg
5) Elton Mayo

Answer 1

The concept that workers should control the work process was developed by Mary Parker Follett. She believed that management should facilitate collaboration and make use of the collective knowledge of workers.

Step-by-step explanation:

The idea that the work process should be under the control of workers with relevant knowledge rather than of managers, who should act as facilitators, was developed by Mary Parker Follett. Follett proposed that management should be seen as a process of creatively managing groups and that leadership is not about controlling others but about facilitating group processes. According to Follett, managers should utilize the expertise of their workers to improve the efficiency and effectiveness of organizational processes. Her approach emphasized the importance of collaborative working and the integration of management with the workforce to harness collective knowledge.