Question

Customers are likely to put up with poor-quality products only if your organization is?

1) underperforming in innovation.
2) using computerized customer service.
3) the only one of its kind.
4) in a very competitive industry.
5) lacking strong environmental policies.

Answer 1

Customers are likely to put up with poor-quality products if the organization has a good reputation and limited alternatives.

Step-by-step explanation:

In order for customers to put up with poor-quality products, your organization must have a good reputation. When buyers know that a firm is concerned about its reputation, they are less likely to worry about receiving a poor-quality product. Establishing a good reputation is of paramount importance because firms want repeat customers, who in turn will recommend the business to others.

For example, a well-established grocery store with a good reputation can often charge a higher price than a temporary stand at a local farmer's market, where the buyer may never see the seller again.

Therefore, option 3) the only one of its kind, is most likely the correct answer to the question, as customers are more likely to put up with poor-quality products if they have limited alternatives and believe the organization has a good reputation.