Final answer:
To prevent false voids schemes, companies should indeed ask for a customer's receipt when voiding a sale. This step adds an important safeguard in the sales process. Additionally, transparent information and supportive policies can reassure customers when they have imperfect information about a product.
Step-by-step explanation:
When considering measures to counteract false voids schemes, it is indeed true that companies should require a copy of the customer's receipt from the initial purchase as documentation for voided sales. This procedure creates an audit trail and helps ensure that a sale was actually made before it is voided, which can protect against internal theft where an employee might attempt to void a sale and take the cash or product. The requirement of a receipt is one among several internal controls businesses can implement to safeguard their assets.
In the broader context of reassuring buyers facing imperfect information, sellers can provide detailed product descriptions, user reviews, and flexible return policies to instill confidence. Providing complete and transparent information about goods and offering strong customer support can also help bridge the gap caused by imperfect information. Furthermore, warranties and guarantees serve as a promise of quality and an assurance that the seller stands behind their product.