Final answer:
Companies lacking the capacity to support a CRM system typically outsource to an Application Service Provider (ASP), which fits the context of the question best. ASPs provide access to applications and necessary services over the internet. Outsourcing has significantly affected job availability in both blue-collar and white-collar sectors globally.
Step-by-step explanation:
Within the context of companies lacking the expertise or resources to maintain an internal Customer Relationship Management (CRM) system, they often turn to outsourcing. An Application Service Provider (ASP) is an enterprise that delivers applications and related services over the internet, enabling companies to access and utilize software without having to manage the infrastructure or handle maintenance.
Outsourcing has broadened beyond manufacturing to include various services, and countries like India have become hubs fort his due to a large number of educated, English-speaking young people. This trend has reshaped the global labor market, leading to a significant reduction in jobs, including both blue-collar and white-collar sectors in developed countries. As customer service for a myriad of industries, including the technical support for computer-related products and online sales, is outsourced to these 'back offices,' many companies find ASPs to be a practical solution for their CRM needs.
The alternative choices such as Customer Support Specialist Firm, DSS (Decision Support System), and Marketing Facilitator do not specifically cater to the requirements of providing CRM infrastructure as a service, as ASP does. The shift towards outsourcing has impacted the job landscape significantly, affecting the availability of both supervisory and entry-level positions, even touching highly skilled roles like computer programming.