Question

Which of the following customer service elements can be classified as examples of pre-transaction elements?

1) Salesperson politeness and order processing capabilities
2) Warranty repair capabilities and customer complaint resolution
3) Product returns and information about the operation of the product purchased
4) Customer service policies and the company's choice of organizational structure

Answer 1

Salesperson politeness, order processing capabilities, customer service policies, and organizational structure are examples of pre-transaction customer service elements.

Step-by-step explanation:

Among the given options, the customer service elements that can be classified as examples of pre-transaction elements are:

1. Salesperson politeness and order processing capabilities
2. Customer service policies and the company's choice of organizational structure

These elements relate to the interaction between the customer and the company before a transaction occurs. Salesperson politeness and order processing capabilities contribute to a positive customer experience, while customer service policies and organizational structure determine how the company handles customer inquiries and requests.