Question

Your top sales executive leaves your company to work for a competitor. Fortunately, all of her notes regarding prior dealings with customers have been captured in a:

1) Sales activity management system
2) Sales territory management system
3) Lead management system
4) Knowledge management system

Answer 1

The system that captured the notes regarding prior dealings with customers is a Knowledge management system.

Step-by-step explanation:

The system that captured the notes regarding prior dealings with customers is a Knowledge management system. A Knowledge management system is a software platform that stores and organizes information and knowledge within an organization. It allows individuals to access and share information, ensuring that critical knowledge is not lost when employees leave the company.