Final answer:
In healthcare, nurses should not remain silent when addressing the fears of patients and their families. Instead, they should actively listen and provide support and reassurance by addressing their concerns. By doing so, nurses can help alleviate fears and build trust.
Step-by-step explanation:
In healthcare, it is important for a nurse to address and acknowledge the fears of patients and their families. However, remaining silent may not always be the best approach. Instead, the nurse should provide support and reassurance by actively listening and addressing their concerns.
For example, if a family member expresses fear about a medical procedure, the nurse can explain the procedure in detail, answer any questions, and provide information about the safety measures in place.
By actively engaging with the family and providing clear information, the nurse can help alleviate their fears and build trust.