Final answer:
The Service Advisor should greet the customer, collect necessary information, and explain the purpose of the Safety Recall campaign. During write-up, they should document all information and maintain clear communication with the customer.
Step-by-step explanation:
When a customer arrives in the service drive to have a Safety Recall campaign completed, the Service Advisor should take certain steps during greeting and write-up. Firstly, the Service Advisor should warmly greet the customer and make them feel welcome. They should then collect the necessary information from the customer, including their name, contact details, and the vehicle's make, model, and VIN number. The Service Advisor should also explain the purpose and process of the Safety Recall campaign, ensuring the customer understands the importance of the service and what will be done to address the recall.
During write-up, the Service Advisor should carefully document all the information provided by the customer. They should accurately record the customer's concerns or complaints related to the safety recall and note any specific instructions or requests. It is crucial for the Service Advisor to maintain clear and concise communication with the customer, providing updates on the progress of the service and answering any questions or concerns they may have.