Question

In addition to listening to a user describe a computer problem, what else should a troubleshooter do?

1) Listen to the words the user chooses to explain the problem
2) Ask the user to demonstrate the problem
3) Ignore the user's description and rely solely on diagnostic tools
4) Offer a solution without fully understanding the problem

Answer 1

In addition to listening to the user, a troubleshooter should listen to the words a user uses, ask for a demonstration, and identify the real problem using various techniques.

Step-by-step explanation:

When troubleshooting a computer problem, in addition to listening to a user describe the problem, a troubleshooter should:

1. Listen to the words the user chooses to explain the problem. This can provide important clues about the nature of the problem.
2. Ask the user to demonstrate the problem. By observing the issue firsthand, the troubleshooter can gain a better understanding of the problem.
3. Identify the real problem through techniques like gathering information from customers, finding expert information, and doing a root cause analysis.

It is important for a troubleshooter to fully understand the problem before offering a solution.