Question

A customer asks an associate for help choosing a scarf. The customer mentions that she is allergic to many natural fabrics. The associate will be on duty for only 15 minutes and is rushing to finish restocking shelves before leaving. What should the associate do next?

1) Ask the customer about her specific fabric allergies
2) Recommend a scarf made from synthetic fabric
3) Suggest the customer to come back later when the associate has more time
4) Ignore the customer's allergy and show her scarves made from natural fabrics

Answer 1

The associate should ask the customer about her specific fabric allergies and recommend a scarf made from synthetic fabric.

Step-by-step explanation:

The associate should ask the customer about her specific fabric allergies as the next step. Understanding the customer's specific allergies will help the associate recommend the appropriate scarf material. The associate can then recommend a scarf made from synthetic fabric, which is less likely to cause an allergic reaction. It is important for the associate to prioritize the customer's needs and accommodate her allergies, rather than ignoring them and showing her scarves made from natural fabrics.