Question

You are with a customer and completing a sale. The phone rings and you're supposed to answer phone calls within 2 rings. What do you do?

1) Answer the phone call immediately
2) Let the call go to voicemail and call back later
3) Ask the customer to wait while you answer the phone
4) Ignore the phone call and continue with the sale

Answer 1

Best practice in this scenario is situational; if possible, ask the customer to wait while answering the phone, or let the call go to voicemail and return the call later, prioritizing attentive service to the in-person customer.

Step-by-step explanation:

When you are with a customer and completing a sale, and the phone rings, the best practice in this situation would vary depending on the company's policy and the importance they place on in-person customer interactions versus phone calls. Typically, it would be advisable to ask the customer to wait while you answer the phone, especially if the company policy is to answer calls within two rings. However, if the conversation with the in-person customer is at a critical point, it may be better to let the call go to voicemail and then call back later. This approach allows you to be attentive to the customer's needs in front of you while still acknowledging the importance of phone calls.