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In a telephone communication, which of the following is the least likely telephone activity a support agent needs to develop?

1) Listening skills
2) Speaking skills
3) Typing skills
4) Problem-solving skills

User Shafique
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1 Answer

4 votes

Final answer:

Typing skills are the least likely telephone activity a support agent needs to develop for telephone communication, as the role primarily requires listening, speaking, and problem-solving skills.

Step-by-step explanation:

In a telephone communication, the least likely telephone activity a support agent needs to develop is 3) Typing skills. While listening, speaking, and problem-solving skills are directly related to effective telephone communication, typing skills are generally not utilized during a phone conversation. However, typing skills may still be important for a support agent to document the conversation after it has ended or to input data into a computer system during or following the call.

Good communication skills are emphasized in various job ads, and are essential for tasks like making presentations, interacting with customers, and asking for a raise. Therefore, while typing skills may be valuable in some aspects of a support agent's role, they are not the primary skill used during a telephone conversation.

User Unsunghero
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