Question

A customer comes into the store wishing to purchase a particular item. You DO NOT have the item so you attempt to sell him a similar item. The customer is committed to buying that one specific item and you can special order it from the vendor. Why should you order the item?

Answer 1

Ordering the specific item the customer wants is important for customer satisfaction, retention, and building loyalty.

Step-by-step explanation:

Ordering the specific item that the customer wants is important for several reasons:

1. Customer satisfaction: By ordering the item the customer wants, you are meeting their specific needs and ensuring their satisfaction. This can lead to repeat business and positive word-of-mouth recommendations.

2. Retention of customers: If a customer is committed to buying a specific item and you don't have it, offering to order it for them shows that you value their business and are willing to go the extra mile to fulfill their request.

3. Building customer loyalty: By providing personalized service and going out of your way to order an item for a customer, you are building a relationship and fostering loyalty. This can result in long-term customers who trust your store and rely on you for their future needs.