Question

Customer feedback on social media can come in many forms. Which is not one mentioned in this chapter?

1) Text comments
2) Ratings
3) Likes and shares
4) Phone calls

Answer 1

Phone calls are not a form of customer feedback typically associated with social media platforms like Faebook and Titter, which instead focus on text comments, ratings, and likes and shares. Option 4 is correct.

Step-by-step explanation:

Among the forms of customer feedback mentioned in this chapter that can be found on social media platforms like Faebook and Titter, the option that is not included is phone calls.

Social media interactions typically consist of text comments, ratings, and likes and shares, which allow users to express their opinions and preferences digitally.

Phone calls are a more traditional method of communication and feedback, which is not directly associated with social media platforms and the means by which they collect user feedback.

Hence, Phone calls are not a form of customer feedback typically associated with social media platform. Option 4 is correct.