Question

When communicating on the telephone with a patient, which of the following actions by a medical assistant demonstrates the use of appropriate technique for outgoing calls?

1) Speaking clearly and using appropriate language
2) Interrupting the patient while they are speaking
3) Using medical jargon that the patient may not understand
4) Ending the call abruptly without providing necessary information

Answer 1

Appropriate technique in telephone communication with patients includes speaking clearly, using appropriate language, and avoiding medical jargon. Listening well and not interrupting are key aspects of effective communication.

Step-by-step explanation:

When communicating on the telephone with a patient, a medical assistant can demonstrate the use of appropriate technique for outgoing calls by speaking clearly and using appropriate language. It is essential to avoid interrupting the patient while they are speaking and to refrain from using specific terms or jargon that may not be understood. Ending the call abruptly without providing necessary information is also not advisable. Good communication skills involve enunciating clearly, using respectful language, and ensuring that the patient has understood the information provided. It includes giving the patient time to speak and listening well to their concerns. Using simple and clear language helps in avoiding misunderstandings and fosters a better healthcare provider-patient relationship.