Question

A. Note: E E/HB team members may access Veteran record in ES prior to making an outbound call to review the Veteran's eligibility status. No information will be released, or edits made to the record, without identity authentication. What is the purpose of accessing the Veteran record in ES by E/HB team members?

1) To review the Veteran's eligibility status
2) To release information from the record
3) To make edits to the record
4) To authenticate the identity of the Veteran

Answer 1

E/HB team members access the Veteran record in ES to review the Veteran's eligibility status prior to making an outbound call, not to release information or edit the record without proper identity verification.

Step-by-step explanation:

The purpose of accessing the Veteran record in ES by E/HB team members is to review the Veteran's eligibility status. This is an essential step before making an outbound call and serves to ensure that the team member has all the necessary information to assist the Veteran effectively.

According to the note provided, no information will be released, nor any edits made to the record without proper identity authentication. Although team members have access to these records, the access is restricted to reviewing eligibility and does not include releasing information or editing the record prior to the authentication of the Veteran's identity.