Final answer:
Empty phrases are not an effective way to fill pauses and are generally discouraged in professional communication for support agents. Instead, using concise and meaningful language maintains professionalism and clarity in the conversation.
Step-by-step explanation:
Empty phrases such as 'Now let me see...' are generally not recommended as an effective way for a support agent to fill pauses in a conversation. The statement is false. Such filler phrases do not add any meaningful content to the conversation and are better replaced with single-word alternatives if necessary. The use of filler words or phrases can make the conversation seem less professional and signal uncertainty or lack of knowledge. Instead, if a pause is necessary, it is preferable for a support agent to remain silent for a moment or use the time to inform the customer that they are looking into the issue, thereby keeping the conversation focused and productive.