Question

You are currently helping a customer in a department store. A customer calls asking for warranty information on the high definition TV she just purchased. You do not work in the electronics department. How do you handle her request?

Answer 1

To handle the customer's request for warranty information on a high definition TV you just purchased, politely explain that you don't work in the electronics department and gather the necessary information to assist them. Contact the electronics department or a manager to provide the customer with the warranty details.

Step-by-step explanation:

In this situation, it is important to handle the customer's request professionally and provide them with accurate information, even if you do not work in the electronics department. Remember, providing excellent customer service is crucial for maintaining the store's reputation.

To handle the customer's request for warranty information on the high definition TV, you can take the following steps:

1. Politely explain that you don't work in the electronics department, but assure the customer that you will do your best to assist them.
2. Ask the customer for their receipt or any paperwork they received with the purchase. This will help you gather the necessary information.
3. Contact the electronics department or a manager who can provide you with the warranty details and inform the customer accordingly.

By following these steps, you can ensure that the customer receives the information they need and feels valued as a customer.