Final answer:
When facing long hold times on a customer service call, it is best to stay on the line and calmly explain your issue to the representative. Expressing frustration may not be helpful, and maintaining a positive and professional demeanor can lead to a better resolution.
Step-by-step explanation:
If a customer service representative finally answers after you've been waiting on a busy telephone line and you feel impatient, the most appropriate action would be to stay on the line and explain the issue calmly and clearly. While it's understandable to feel frustrated, expressing this frustration directly to the representative can escalate the situation and may not help in resolving your issue efficiently. It is important to choose your words carefully as not to inflame the situation and to demonstrate patience and respect during the interaction. An approach that focuses on problem-solving and maintains respectful communication can often lead to better outcomes.
In contrast, hanging up and calling back later might result in additional wait time, and asking to speak to a supervisor could be reserved for when the current representative is unable to assist you. Demonstrating a positive attitude and enthusiasm for resolving the issue can lead to a more satisfactory interaction for all parties involved.
Remember that customer service representatives are there to help, and that it is also part of your own responsibility to maintain a professional demeanor during the call. Just as you would follow up with a phone call after marking it on your calendar, being persistent in a pleasant manner will likely yield better results.