Final answer:
The statement that customer service professionals should hang up first is False; customer service etiquette usually dictates that the customer should end the call to ensure they felt fully heard and in control.
Step-by-step explanation:
The statement “The customer service professional should always hang the phone up first” is generally considered False. In a professional customer service environment, it is customary for the customer service professional to wait for the customer to end the call. This ensures that the customer feels that all their issues are fully addressed and that they have control over the end of the conversation. It's part of providing excellent customer service, similar to knowing social etiquettes such as placing the napkin on your lap when you sit at a dining table or understanding telephone etiquette like how long to wait on hold on a telephone call with someone with call waiting.