Question

A customer has decided to use popular software to do his taxes. He comes to a retail store on Saturday morning to buy the program so he can complete his taxes over the weekend. Taxes are due by midnight on Monday. The sales associate discovers that the store does not have the product in stock but sees that a new supply is expected soon. What should the associate do to help the customer now?

Answer 1

The sales associate should inform the customer that the software is currently out of stock but can be pre-ordered. They can also suggest alternative options for completing taxes.

Step-by-step explanation:

To help the customer in this situation, the sales associate should inform the customer that the store currently does not have the software in stock but a new supply is expected soon. The associate should offer to pre-order the software for the customer so that it will be available as soon as it arrives. Additionally, the associate can suggest alternative options for completing taxes such as online tax filing services or seeking assistance from a tax professional.