Final answer:
As a sales associate, your goals are to keep returns to a minimum, keep the customer coming back, and increase sales for your store. Deciding who's right or wrong is not the primary goal.
Step-by-step explanation:
As a sales associate, your goal is to:
- Keep the returns to a minimum: This means ensuring that customers are satisfied with their purchases so that they do not want to return them.
- Keep the customer coming back: By providing excellent customer service and building relationships with customers, the goal is to create repeat business.
- Decide who's right or wrong: This is not necessarily the goal of a sales associate. Instead, their focus should be on resolving customer issues in a fair and satisfactory manner.
- Increase sales for your store: Sales associates aim to maximize the revenue generated by their store through selling products and upselling to customers.