Final answer:
Surface acting leads to lower job satisfaction.
Step-by-step explanation:
Surface acting leads to lower job satisfaction.
Surface acting refers to the process of displaying false emotions and suppressing genuine feelings in order to comply with workplace expectations. When employees engage in surface acting, they are not able to express their true emotions, which can lead to feelings of frustration, burnout, and dissatisfaction. For example, an employee in a customer service role may have to pretend to be happy and friendly even when dealing with difficult customers. This constant display of false emotions can negatively impact their job satisfaction.