Question

When dealing with a customer with vision disabilities, a service provider should __________.

1) Provide written information in large print
2) Use clear and concise verbal communication
3) Offer assistance with navigation
4) All of the above

Answer 1

Service providers should use large print materials, clear and concise verbal communication, and offer navigation assistance to accommodate customers with vision disabilities. These actions ensure better accessibility and service for all customers.

Step-by-step explanation:

When dealing with a customer with vision disabilities, a service provider should:

1. Provide written information in large print.
2. Use clear and concise verbal communication.
3. Offer assistance with navigation.
4. All of the above

It is important to accommodate customers with visual impairments by considering different aspects of service and communication. For instance, providing materials in large print can make written information more accessible. Additionally, clear and concise verbal communication is essential as it can compensate for visual deficits. Offering to assist with navigation within or around the premises can also greatly enhance the customer's experience. All these measures contribute to making a service more accessible and compliant with standards like the Americans with Disabilities Act (ADA) and the Web Content Accessibility Guidelines (WCAG).