Question

You are with a customer and completing a sale. The phone rings and you're supposed to answer phone calls within 3 rings. What do you do?

1) Excuse yourself, answer the phone, and ask the caller if you can call him/her back.
2) Answer the phone and continue to help the customer at the store at the same time.
3) Put the caller on hold, excuse yourself, and go find another sales associate to handle the call.
4) Excuse yourself, answer the phone, and assist the caller if they need a quick answer, and get back to your customer.

Answer 1

Each option has its merits, but the best practice would need to consider maintaining excellent customer service and upholding professionalism. Given the provided references, option 4 might be the most balanced approach.

Step-by-step explanation:

In the scenario where you're completing a sale and a phone call comes in, several responses are possible. It suggests that if the phone call can be addressed quickly, you should take the call, help the caller, and then promptly return to your in-person customer.

This method demonstrates respect to both customers and efficient time management, aligning with the goal of upholding company values and ensuring customer satisfaction.

It's important to always remember, treat each interaction with equal importance and respect, whether face-to-face or over the phone.

You should always return promptly from breaks, maintain a professional appearance, treat everyone with respect, and remain focused on work.

These principles apply as much to handling multiple customers as they do to general work habits. Additionally, always respect the authority of your manager, demonstrate a positive attitude, and be committed to the company's goals.

Taking a brief moment to assist a phone customer demonstrates this commitment without significantly detracting from the in-person customer's experience.