Final answer:
Freetexting in chat customer service primarily indicates that the agent is responsive, as they are interacting in real-time and tailoring their assistance to the customer's individual inquiries.
Step-by-step explanation:
Freetexting as a feature in chat customer service can suggest that the agent is responsive. Responsiveness in customer service refers to how quickly and efficiently a service provider can address and reply to a customer's inquiry or issue.
If an agent is replying to inquiries with freetext, meaning they are typing their responses in real-time as opposed to using pre-written responses, it may show that the agent is actively engaging with the customer's specific needs and is ready to help address their unique concerns. While it also implies that the agent could be efficient, knowledgeable, and helpful, the fact that they are freetexting mainly demonstrates responsiveness.